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Privacy Policy

This Privacy Policy applies to Skylights.co.nz, operated by Light for Life Limited (“we,” “our,” “us”). We are committed to safeguarding your personal information and complying with the New Zealand Privacy Act 2020. By using our website and services, you agree to the collection, use, and disclosure of your personal information as described below.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register, make an enquiry, or use our services:

  • Full name
  • Email address
  • Physical address
  • Phone number

1.2 Usage Information

When you interact with our website, we may collect:

  • IP addresses
  • Browser type and version
  • Pages visited and time spent
  • Referring and exit pages
  • Date and time stamps

1.3 Cookies

Our website uses cookies to improve functionality, analyse traffic, and personalise your experience. You may disable cookies through your browser, but some features may not function correctly.

2. How We Use Information

We use collected information to:

  • Provide and manage our services, including processing enquiries.
  • Share customer enquiries with registered independent installers.
  • Communicate with users regarding enquiries, updates, and promotions.
  • Analyse website usage to improve user experience and develop new features.
  • Comply with legal obligations and respond to lawful requests from New Zealand authorities.

3. Sharing of Information

3.1 Installers

When you submit an enquiry, your information will be shared with one or more registered independent installers for the purpose of providing quotes and related services. Installers are independent contractors and are required to comply with the Privacy Act 2020 when handling personal information.

3.2 Service Providers

We may engage third-party providers (e.g., hosting, analytics, IT support) who may have access to your information to perform services on our behalf. Such providers are contractually obligated to protect your information.

3.3 Legal Compliance

We may disclose your personal information where required by law or where disclosure is necessary to protect our legal rights.

3.4 No Sale of Data

We do not sell, rent, or trade your personal data to third parties.

4. Data Storage & Security

  • Personal information may be stored on secure servers located in New Zealand or overseas (including cloud providers). Where data is transferred outside New Zealand, we ensure safeguards are in place to protect your privacy as required under the Privacy Act 2020.
  • We use SSL encryption, restricted staff access, and monitoring to reduce unauthorised access risks.
  • In the unlikely event of a data breach, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, accounting, and reporting obligations. Data no longer required is securely deleted or anonymised.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access your personal information.
  • Request correction or updates to your data.
  • Request deletion of your personal information (subject to legal requirements).
  • Opt out of receiving promotional communications at any time by following the instructions in our communications or contacting us directly.

Requests can be made by contacting [email protected].

7. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

8. Platform Responsibility Disclaimer

Skylights.co.nz is an enquiry and referral platform operated by Light for Life Limited. Once customer information is passed to an installer, that installer is solely responsible for handling and safeguarding such data in relation to their services. Skylights.co.nz is not responsible for the actions or omissions of installers.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on our website, and continued use of our services constitutes acceptance of changes.

10. Contact Us

For any queries about this Privacy Policy or how we handle your data, please contact us:

Entity Name: Light for Life Limited
Trading As: Skylights.co.nz
Email: [email protected]
Response Time: within 5 business days

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