Warranty Information

This Warranty Information page applies to Skylights.co.nz, operated by Light for Life Limited (“we,” “our,” “us”). We are a platform that connects customers with skylight solutions from a variety of suppliers and manufacturers in New Zealand and Australia. We do not manufacture or install skylights ourselves. All product warranties are provided directly by the manufacturer or supplier.

1. Important Disclaimer

• Skylights.co.nz does not provide warranties for products featured on our platform.
• All skylights and accessories come with a manufacturer’s warranty issued by the supplier or brand.
• Skylights.co.nz does not facilitate, process, or intervene in warranty claims. Customers must deal directly with the manufacturer or supplier.
• Installers are independent contractors and are solely responsible for workmanship warranties relating to installation.

2. Manufacturer’s Warranty

• Most skylights sold through Skylights.co.nz are covered by a manufacturer’s warranty for defects in materials or workmanship.
• Warranty terms vary between manufacturers and products. Customers should always confirm warranty details before purchase.
• Common inclusions: leaks, structural defects, glazing issues.
• Coverage and duration differ between New Zealand-based and Australian-based manufacturers.
• Consumer Guarantees Act 1993 (NZ) and Australian Consumer Law (ACL) apply where relevant.

3. Making a Warranty Claim

To make a warranty claim, customers should:

1. Identify the Manufacturer/Supplier: Locate the brand name and warranty documentation provided with the product.
2. Review the Warranty Terms: Understand coverage, duration, and exclusions.
3. Gather Documentation: Proof of purchase, product details, and photos of the issue.
4. Contact the Supplier or Authorised Distributor: Follow the contact instructions in your warranty documentation.
5. Follow Up Directly: Keep records of all correspondence and steps taken.

• For Australian suppliers, additional protections under ACL may apply.
• For New Zealand suppliers, warranties must comply with the Consumer Guarantees Act 1993.

If you are unsure who to contact, Skylights.co.nz can help you identify the correct supplier or distributor.

4. Warranty Exclusions

Typical exclusions found in manufacturer warranties include:

• Improper or unauthorised installation.
• Damage from external impact, accidental breakage, or vandalism.
• Alterations or modifications after purchase.
• Weather-related damage (storms, hail, high winds) unless specifically covered.
• Normal wear and tear or lack of maintenance.

Always check the official manufacturer warranty document for product-specific exclusions.

5. Limitation of Liability

• Skylights.co.nz, operated by Light for Life Limited, is a referral platform only.
• We do not accept liability for product defects, installation errors, or denied warranty claims.
• All warranty claims are strictly between the customer and the manufacturer or supplier.
• Installation workmanship issues must be resolved directly with the independent installer.

6. Customer Recommendations

To ensure a smooth warranty process, we recommend:

• Reviewing warranty documentation before making a purchase.
• Confirming whether the product is sourced from a NZ or Australian supplier to understand applicable protections.
• Using certified professional installers to avoid voiding warranties.
• Maintaining regular inspections and upkeep to prevent avoidable disputes.

7. Contact Information

Skylights.co.nz cannot process warranty claims directly. For assistance identifying the correct manufacturer or supplier, you may contact us:

Entity Name: Light for Life Limited
Trading As: Skylights.co.nz
Email: [email protected]
Response Time: within 5 business days